Delivery Manager RECORD TO REPORT

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Manager - Record to Report (R2R – C1)

Job Summary

The R2R Manager is responsible for overseeing end-to-end accounting and financial reporting processes, ensuring accurate and timely month-end close, compliance with accounting standards, strong financial controls, and continuous process improvement. The role manages teams supporting General Ledger, Account Reconciliation, Fixed Assets, Intercompany Accounting, Financial Reporting, and Statutory Compliance.

Key Responsibilities

Financial Close & Reporting

• Lead service delivery for 70+ resources in end-to-end RtR, lead month-end, quarter-end, and year-end closing activities including transitioning of complex RtR processes
• Ensure timely preparation and review of financial statements and management reports.
• Monitor close calendar adherence and reporting deadlines.
• Review trial balances, journal entries, accruals, provisions, and adjustments.

General Ledger & Reconciliations

• Ensure accuracy and integrity of General Ledger accounts.
• Review and approve journal entries.
• Drive balance sheet account reconciliations and resolution of open items.
• Oversee intercompany reconciliation and consolidation activities.

Compliance & Controls

• Ensure compliance with IFRS, US GAAP, local statutory requirements, and company policies.
• Support internal and external audits.
• Strengthen financial controls and governance frameworks.
• Monitor SOX and audit-related requirements where applicable.

Team Leadership

• Manage, coach, and develop R2R team members.
• Conduct performance reviews and career development discussions.
• Drive employee engagement and capability-building initiatives.
• Allocate work and monitor productivity and service levels.

Stakeholder Management

• Act as key contact for clients, business finance teams, controllers, auditors, and leadership teams.
• Provide financial insights and support decision-making.
• Escalate key risks, issues, and dependencies proactively.

Continuous Improvement

• Identify automation and standardization opportunities including workflow and Agentic AI deployment
• Improve close efficiency, reporting quality, and process controls.
• Drive transformation initiatives and KPI improvements.
• Implement best practices for reconciliation, journal processing, and reporting. [Record to...s

Key Performance Indicators (KPIs)

• Days to Close
• Journal Entry Accuracy
• Reconciliation Completion Rate
• Audit Findings
• SLA Compliance
• Productivity and Quality Metrics
• Automation Adoption
• Customer Satisfaction Scores

Qualifications

• Bachelor’s degree in commerce, Finance, Accounting, or related discipline.
• MBA Finance, CA, CMA, CPA, or ACCA preferred.
• 10-12+ years of experience in Record to Report / General Accounting operations.
• Strong knowledge of General Ledger, Financial Reporting, Fixed Assets, Intercompany Accounting, and Reconciliations.
• Experience with ERP systems such as SAP, Oracle, NetSuite, or S/4HANA.

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• Delivery governance in the account 

  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project 
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics

• Invoicing

  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client

• Collect and analyze statistics (costs, customer service metrics etc.)

•  Assume responsibility of budgeting and tracking expenses

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• Ensure outstanding performance against key metrics mentioned in the agreement

• Regular cadence around contract compliance

  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

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• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources 
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects