Delivery Manager P2P

Job Description

Role Purpose

Manager - Procure to Pay (P2P– C1)

Job Summary

The Procure to Pay Manager oversees the end-to-end procurement and accounts payable lifecycle, ensuring efficient processing of purchase requisitions, purchase orders, invoice management, vendor payments, travel & expenses, and supplier relationship management. The role drives compliance, operational excellence, cost optimization, and continuous improvement across P2P operations.

Key Responsibilities

P2P Operations Management

• Lead and manage end-to-end Procure-to-Pay processes for 80+ associates including managing end to end P2P transitions
• Ensure accurate and timely processing of purchase requisitions, purchase orders, invoices, and payments.
• Monitor workflow queues, SLA adherence, and operational performance.
• Manage exception handling and issue resolution across the P2P cycle.

Accounts Payable Management

• Oversee invoice processing and payment execution activities.
• Ensure timely vendor payments and resolution of blocked invoices.
• Manage payment runs, AP aging, vendor statements, and reconciliations.
• Ensure compliance with internal controls and financial policies. Procurement & Vendor Management

• Manage purchase order creation and compliance.
• Support supplier onboarding and vendor master governance.
• Drive supplier relationship management and issue resolution.
• Ensure adherence to procurement policies, contracts, and delegated authority matrices.

Travel & Expense (T&E)

• Oversee employee expense reimbursement processes.
• Ensure compliance with company travel and expense policies.
• Manage audit reviews and exception reporting.
• Drive automation and simplification of T&E processes.

Compliance, Controls & Audit

• Ensure adherence to company policies, SOX requirements, and regulatory standards.
• Support internal and external audits.
• Monitor control compliance and implement corrective actions.
• Drive governance around segregation of duties and approval compliance.

Stakeholder & Client Management

• Act as primary contact for business stakeholders, procurement teams, vendors, and clients.
• Conduct governance reviews and operational performance discussions.
• Manage escalations and ensure timely resolution.
• Provide insights and recommendations to leadership teams.

People Management

• Lead, coach, and develop team members.
• Drive employee engagement, training, and succession planning.
• Manage workload allocation, productivity, and performance management.
• Build a culture of accountability and continuous improvement.

Continuous Improvement & Transformation

• Identify automation opportunities including Agentic AI deployment across procurement and AP processes.
• Drive process standardization and digitization initiatives.
• Improve cycle times, productivity, and service quality.
• Leverage ERP and workflow tools for operational excellence.

• Audit Findings and Control Compliance
• Automation Savings

͏

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms 

• Strategy Planning with Senior Stakeholders 

  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems 

• Contract compliance & adherence 

  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

͏

• Delivery governance in the account 

  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project 
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics

• Invoicing

  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client

• Collect and analyze statistics (costs, customer service metrics etc.)

•  Assume responsibility of budgeting and tracking expenses

͏

• Ensure outstanding performance against key metrics mentioned in the agreement

• Regular cadence around contract compliance

  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed 
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.

͏

• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery 
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources 
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team 
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects