Delivery Director-O2C

The Opportunity

As an integral part of Capgemini’s Intelligent Finance and Accounting Operations (IFAO) Consulting, Drive large-scale, technology-enabled finance transformations by leading strategic delivery of automation solutions. Build trusted client relationships, orchestrate seamless transitions, and shape future-ready business operations through innovation and intelligent automation. So, He/She/They will need to demonstrate the ability to:

• Builds strategic client partnerships to drive transformation, growth, and long-term value.
• Leads complex, multi-regional Operational programs ensuring delivery excellence, risk control, and profitability.
• Drives continuous improvement and digital innovation to enhance operational capabilities and service offerings.
• Ensures high-quality delivery with a focus on business outcomes
• Be a confident, polished and fluent presenter frequently presenting to client management teams, to boards and to large audiences
• Lead the development and extension of products and services and know how to communicate and market them
• Develops high-performing teams through strategic hiring, mentoring, and enhancement of capability.

Job Description

General Responsibilities / Accountabilities:

Lead strategic O2C transformation, drive operational excellence, and deliver high-impact finance outcomes. Inspire teams, engage clients, and champion innovation across global order management, billing, collections, and cash application operations.To be inspired to inspire our clients and people so you will also be expected to:

Strategic Leadership & Business Growth

• Drive the strategic roadmap for the Order-to-Cash (O2C) function, aligning with enterprise-wide objectives and digital finance transformation initiatives.
• Serve as a thought leader in Finance & Accounting, delivering impactful O2C solutions.
• Influence senior stakeholders to unlock business value and foster innovation.

End-to-End O2C Delivery Oversight

• Oversee global O2C operations to ensure high client satisfaction and adherence to SLAs/KPIs.
• Align O2C and AR delivery with broader business objectives and regulatory compliance requirements.

Transformation Leadership

• Lead automation and digital transformation initiatives leveraging ERP and O2C platforms.
• Develop and implement methodologies tailored to evolving client needs.
• Apply change management and transformation frameworks to modernize O2C processes and enhance delivery models.

Team Leadership & Stakeholder Management

• Lead and empower a global O2C team, fostering a culture of innovation, accountability, and continuous improvement.
• Cultivate strategic partnerships with stakeholders to ensure alignment and successful delivery of business outcomes.

Skills and Qualifications

Qualifications (Education/Experience/Certification):

• Master’s degree in accounting, Finance, or related field. Professional certifications like CA, CPA, CMA, or ACCA would be preferred.
• 18 plus years of relevant experience in accounting cycle with expertise with cost optimisation, including Minimum 10 years in a leadership or service delivery role within a global or shared services environment. 
• Certifications such as PMP, Six Sigma, or CPA are advantageous; strong proficiency in ERP, SAP, Coupa, Ariba, or Oracle Cloud is essential. 
• Strong knowledge of IFRS/GAAP, accounting cycle, intercompany accounting principles, and internal controls. 
• Proficiency in ERP systems (e.g., SAP S4/HANA and reconciliation tools).
• Excellent analytical, communication, and leadership skills. 
• Excellent stakeholder management skills with the ability to collaborate across global teams. 
• Strong service delivery orientation with a focus on meeting deadlines and quality standards.