Find your next job. Start today.

Direct from employer

Customer Success Manager – Platinum

Date Posted: Oct 07, 2026
Apply on company website

Job Detail

  • location_on
    Location Navi Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 11, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Broad Role Description

A goal-oriented CSM is required for Base management in accordance with the account specific strategy. In this role, responsibilities will include influencing Retention and Revenue growth and working with Sales/CSG/SA & other internal teams to ensure that the Overall Revenue targets are achieved.

To be successful as a CSM, one should network with internal teams to streamline processes, retain high value customers, and contribute to Overall Revenue growth & minimizing Base churn. 
Key Role Deliverables

The person will be responsible to create and maintain relationship leading to reduction in Churn and executes Special projects that enhance revenue and customer satisfaction.        

 

  • Responsible for active base management      
  • Revenue Churn and Revenue enhancement from designated set of Logos
  • As per the designated frequency in person visit to the customers              
  • Renew the data circuits upon expiry of term. 
  • Drive up-selling of products/services.             
  • Monthly account revenue analysis and suggest Revenue Enhancement opportunities.
  • Identification of non-usage rentals and suggest actions to reduce revenue loss.
  • Plan for reduction of churn, analysis of revenues across all products and solutions.
  • Co-ordination with sales, IT, Products and CC on retention issues & CSO teams
  • Analyzing Customer complaints, repeat complaints and plugging the process between Complaints and Retention

 
Right Person (Qualification & Experience)
  • Master’s degree in any discipline from a recognized university. Preferred educational background: B.Tech, Engineering, Management, Business Administration, or a related field.
  • A minimum of 7 years' experience in Client facing roles.
  • Understanding of Telecom solutions and IT/telecom industry 
  • Experience working in a high-tech environment.
  • Leadership, problem-solving, and networking skills.
  • Strong cross functional skills to collaborate with commercial, service assurance, collections, and technology. 
  • Strong negotiation & execution abilities
  • Innovative approach to problem solving and finding solutions.
  • Flexible and pro-active/self-motivated working style with strong personal ownership.
  • Knowledge/Ability to learn of key business processes and tools CRM, SFDC, Empower, etc.
Personal Attributes
  • Excellent communication skills 
  • Time Management
  • Good Oral and Written presentation skills. 

 
Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Source: Tata Tele Business Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Tele Business Services
Tata Tele Business Services · India
58 open roles

Tata Tele Business Services openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Tata Tele Busines... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs