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Customer Service Executive

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Role: Customer Service Executive
Skill: Customer Service
Experience: 1 year to 5 years
Job Location: TCS Mumbai
Shift: 24/7 *365 with two rotational weekly offs, which may be split or consecutive based on business needs.

Role Overview:
We are looking for a customer-focused and detail-oriented professional to support the IHCL process in Mumbai. The role requires strong verbal and written communication skills, preferably with exposure to the hospitality domain, along with the ability to manage both voice and non-voice customer interactions efficiently. The ideal candidate should be comfortable working in a dynamic environment with shifting priorities, multiple deadlines, and a strong
focus on achieving defined service level agreements.

Key Responsibilities:
• Handle voice and non-voice customer interactions in a professional, accurate, and timely manner.
• Ensure achievement of project-defined SLAs while maintaining quality and customer experience standards.
• Coordinate effectively with internal teams including Sales, Accounts, and other support functions as required.
• Engage with internal and external stakeholders to ensure smooth process delivery and timely query resolution.
• Maintain and update daily trackers, internal reports, and performance-related data with accuracy.
• Use Microsoft Outlook for professional correspondence, coordination, and scheduling tasks.
• Work on Microsoft Excel for reporting, data tracking, and performance metrics.
• Understand customer needs, specifications, and service expectations to provide appropriate support.
• Support process improvements by identifying productivity opportunities and contributing to team performance enhancement.
• Coach and assist team members whenever required while maintaining healthy team dynamics.
• Demonstrate flexibility to work as per process and team requirements, including weekends if needed.

Required Skills and Competencies
• Strong verbal and written communication skills, preferably with hospitality domain exposure.
• Good facilitation, interpersonal, and stakeholder management skills.
• Ability to work effectively in ambiguous situations with changing priorities and multiple deadlines.
• Problem-solving mindset with strong attention to detail.
• Proficiency in Microsoft Outlook and Microsoft Excel.
• Ability to coordinate across teams and manage customer interactions with professionalism.
• Customer-centric approach with focus on timely resolution and service quality.

Preferred Experience
• Prior experience in a blended BPO process involving both voice and email support is preferred.
• Experience in hospitality, customer service, or service delivery environments will be an added advantage.
• Exposure to daily reporting, tracker management, SLA monitoring, and customer query management is desirable.

About the role

  • Role: Executive
  • Qualifications: BACHELOR OF ARTS
  • Experience: 1 - 5 Years
  • Skills: Customer Service
  • Function: BUSINESS PROCESS SERVICES
  • Location: Mumbai
  • Apply by: 2026-12-01

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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