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CST - Executive/Associate - Paytm Travel (Flights)

Date Posted: Apr 21, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 08, 2026
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Job Description

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce.
Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. 

Job Summary: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. 

Responsibilities: 
Customer Experience: 
Ensure exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. 
Identify and address trends in customer complaints and feedback. 
Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 

Operational Excellence: 
Implement process improvements and best practices to enhance team productivity and customer satisfaction. 
Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. 
Stay up to date on industry trends and best practices in customer service. 

Qualifications 
Collaborate with other departments to resolve customer issues and improve the platform.
Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. 

Why Join Us: 
1. A collaborative output driven program that brings cohesiveness across businesses throughtechnology 
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in ourecosystem, we are in a unique position to democratize credit for deserving consumers &merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’syour opportunity to be a part of the story!

Source: Paytm careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Paytm
India
162 Current Jobs Openings

Paytm openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Paytm. Read More

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