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Credit Operations Manager, IN Seller Reimbursements

Date Posted: Sep 29, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

We are looking for an experienced program manager to lead program(s) and/or escalations management for the space of reimbursements. In this vertical, we drive initiatives by partnering with various teams to reduce process defects while improving seller experience.

An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them.

This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results.

The ideal Credit Operations Lead will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies.

Key job responsibilities
Key job responsibilities
Responsibilities include, but are not limited to:

1. Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
2. Ability to pull data and perform deep-dives and root-cause analysis as needed.
3. Lead initiatives to identify and eliminate root causes of defects to reduce defects and improve the delivery experience for Amazon customers.
4. Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
5. Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
6. Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.

Basic qualifications

- 2+ years of program or project management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements

Preferred qualifications

- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: Amazon careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Amazon
Amazon · India
1,657 open roles

Amazon openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Amazon. Read More

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