Job Purpose
To drive the collection process of receivables across multiple sources thereby reducing the total outstanding and the associated average number of days while continuing to make efforts to keep the client partnership intact.
Responsibilities
Core Responsibilities:
o Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.
o Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters.
o Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
o Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos where necessary.
o Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
o Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of action
o Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain a healthy relationship with the customer
o Enlist the efforts of sales and senior management when necessary to accelerate the collection process including supporting the collection manager (court receiver) in repossessing assets and seeking legal and police support where required.
o Ensure compliance to all Audit / NHB /IRB regulations as well as policies and procedures of the company
Qualification: Graduate ,Masters/Postgraduate
Source: Tata Capital careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More
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