We are currently seeking a Client Advisor to join our team at Zoya. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients. Your main goal will be to understand our clients' needs and preferences in order to provide them with personalized recommendations and assistance.
The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service. If you are a motivated individual who thrives in a fast-paced environment and enjoys working with people, we would love to hear from you. Join us at Zoya and help us create memorable experiences for our clients.
1. Required Skills and Experience
Strong product knowledge, sales skills, and customer relationship management.
Team leadership, staff coaching, and performance management.
Effective communication, problem-solving, and operational decision-making.
2. Achievement of the Target
Achieve monthly and quarterly sales targets.
Drive revenue growth through upselling, cross-selling, and improved conversion rates.
Monitor daily sales performance and take corrective actions to achieve business goals.
3. Achievement of the Committed Building Blocks
Ensure achievement of agreed business objectives and performance milestones.
Track key business drivers, including footfall conversion, average transaction value, and units per transaction.
Review performance gaps regularly and implement action plans.
4. Delivering Customer Experience as per ZOWL
Ensure consistent delivery of customer service standards as defined by ZOWL.
Maintain high standards of customer engagement, product presentation, and service quality.
Resolve customer concerns promptly and improve overall shopping experience.
5. NPS (Net Promoter Score)
Achieve the assigned NPS target by delivering excellent customer service.
Collect and review customer feedback to identify improvement areas.
Address customer complaints and implement corrective measures to improve satisfaction.
6. Fill Rate
Maintain optimal product availability and ensure timely replenishment.
Minimize stock-outs and ensure availability of key products and sizes.
Coordinate with inventory and supply chain teams to improve fill rate.
7. Online Lead Response Time
Respond to online enquiries and leads within the prescribed turnaround time.
Follow up with potential customers to maximize lead conversion.
Maintain accurate lead records and ensure timely closure of customer enquiries.
8. Store Operations for Smooth Functioning and In-Store Customer Experience
Ensure smooth day-to-day store operations and adherence to company policies.
Maintain visual merchandising, store hygiene, product displays, and stock accuracy.
Ensure adequate staff deployment and efficient billing operations.
Deliver a seamless in-store customer experience through effective service and operational excellence.
Source: Titan Company careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Titan Company is an employer in the Gems & Jewellery sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not... Read More
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