Demonstrated competence in the various HR functional areas, especially employee relations and change management
1. Minimum 4-5 years of ServiceNow scripting experience.
2. Experience in HRSD and ITSM modules is must.
3. PowerShell Coding Experience is must
4. Experience with Flow Designer, Server-Side scripting and Client-Side scripting.
5. Hands-on experience of ServiceNow Integration with third party application.
6. Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS)
Work with clients to understand their IT operations requirements and recommend ITOM solutions that meet their business needs.
➢ Design, configure, and customize ServiceNow ITOM modules, including Discovery, Event Management, Service Mapping, and Configuration Management.
➢ Develop and maintain ServiceNow workflows, business rules, client scripts, UI pages, UI actions, and other ServiceNow customization features as needed.
➢ Collaborate with other IT teams to ensure the smooth integration of ServiceNow ITOM with other systems and applications.
➢ Provide ongoing support and maintenance for ServiceNow ITOM solutions.
➢ Document technical specifications, processes, and procedures for ServiceNow ITOM solutions.
➢ Serve as primary technical point-of-contact ServiceNow ITOM for business users and internal teams
➢ Define technical solutions for architecture and design that are aligned with business problems and ServiceNow ITOM/ Automation/ CMDB implementation best practices
➢ Maintain expert knowledge of the ServiceNow ITOM / CMDB Products; Discovery, Service Mapping, Event Management, HLA, AIOps, Orchestration, Integration Hub, Cloud Management, including ServiceNow Common Service Data Model, CSDM.
➢ Co-lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution
➢ Collaborate with internal business stakeholders to write/estimate stories
➢ Oversee developers’ work, and own overall quality and delivery of development
➢ Capable of executing hands-on development for stories that cannot be delegated
➢ Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required
➢ Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges
➢ Provide mentorship to developers and platform engineers on technical design standards and best practices.
Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM
Required Knowledge of ServiceNow CMDB Architecture
➢ 5+ years working on the ServiceNow platform preferably in global implementation projects
➢ Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery Service Mapping, CMDB/CSDM, AIOps, Cloud Management, Orchestration)
➢ Strong knowledge of JavaScript, HTML, CSS, and other web development technologies.
➢ Experience with WMI, SSH, SNMP, PowerShell, REST, SOAP, and JavaScript
➢ Experience integrating with tools to federate data into the CMDB
➢ Expert in IT Asset Management Lifecycle processes (including hardware and software)
➢ Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
➢ Intermediate Windows and Unix administration skills
➢ Expert in IT Asset Management process & operational delivery
➢ Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing) and storage.
➢ Familiarity with the following concepts: XML, JSON/script language, database.
➢ Ability to discuss credentials, install a product, troubleshoot permission issues, discuss and trouble shoot network connectivity with network engineers
➢ Familiar with Cloud environment like AWS, Azure etc.
➢ Ability to work independently and as part of a team.
➢ Excellent problem-solving, analytical, and communication skills.
➢ ServiceNow Certified Implementation Specialist Event Management
➢ ServiceNow Certified Implementation Specialist Service Mapping
➢ ServiceNow Certified Implementation Specialist Discovery.
➢ ServiceNow Certified Implementation Specialist Cloud Provisioning and Governance.
➢ Up-to date knowledge of ServiceNow Versions, product features, its release & end of life details.
➢ Scripting capabilities such as JavaScript, jelly, SQL
➢ Acquaintance with Web and Application Servers, Load Balancers, Databases, Cloud (AWS, Azure etc.) and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
