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CISNGE - Senior Associate Hardware Asset Management

Date Posted: Oct 01, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Responsibilities

Key Responsibilities:

  • Day‑to‑day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests.
  • L2/L3 support for complex hardware assets, inventory, and lifecycle issues.
  • Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow.
  • Monitor and manage the HAM operations mailbox and respond within defined SLAs.
  • Coordinate with Truist vendor partners to track devices and returns.
  • Process and remediate ASN (Advanced Shipping Notice) discrepancies.
  • Analyze asset data imports using Import Sets and Transform Maps.
  • Perform end‑to‑end remediation for asset data discrepancies and failures.
  • Support HAM configuration changes, minor development, enhancements, and defect fixes.
  • Ensure changes are implemented without impacting production stability.
  • Produce monthly inventory reports, KPIs, metrics, and measurements.
  • Support audit, compliance, documentation, and continuous improvement initiatives.
  • Translate business and technical requirements into user stories and actionable tasks (e.g., Rally).
  • Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD.
  • Experience with ServiceNow Incident and Service Catalog.
  • Knowledge of ITIL, Agile methodologies and Rally.

Technical requirements

Required Skill: Servicenow HAM

Additional responsibilities

Location : Hyderabad STP (Gachibowli)

Preferred skills

  • Technology › Infra_ToolAdministration-ITAM › HP AssetManager

About the role

  • Role: Senior Consultant
  • Experience: 3 - 12 years
  • Education: Master Of Comp. Applications, Master Of Engineering, Master Of Science, MTech, Master of Business Administration, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,713 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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