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CISNGE - ITOM Event Management Engineer

Date Posted: Oct 01, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Responsibilities

Key Responsibilities

  • Implementation and optimization of ServiceNow Event Management, including Event Rules, Alert Rules, Impact Mapping, and CMDB integrations.
  • Design and maintain integrations with event sources (e.g., Dynatrace, Microsoft SCOM, etc.) using MID Servers, APIs, and connectors.
  • Develop and refine alert correlation logic and actionable notifications to support IT operations.
  • Collaborate with Incident, Problem, and Change Management teams to ensure seamless process alignment.
  • Establish monitoring dashboards, KPIs, and reporting for event and alert management.
  • Drive the adoption of Service Operations Workspace and enhance user experience.
  • Support automation of event response using ServiceNow Orchestration and playbooks.
  • Provide SME-level support, troubleshooting, and continuous improvement of the Event Management capability.
  • Ensure alignment with ITOM, AIOps, and CMDB strategies for holistic IT visibility.
  • Maintain documentation, including architecture diagrams, knowledge articles, and SOPs.
  • Strong knowledge of integrating monitoring tools (e.g., Dynatrace, SCOM) with ServiceNow.
  • Solid understanding of CMDB data model and Service Mapping concepts.
  • Experience with MID Server configuration and troubleshooting.
  • Proficiency in ServiceNow components: Event Rules, Alert Rules, Impact Mapping, Service Operations Workspace.
  • Familiarity with ITIL processes (Incident, Problem, Change, CMDB).
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • ServiceNow Certified Implementation Specialist (CIS) - Event Management.
  • Experience with AIOps, Predictive Intelligence, and automated remediation workflows.
  • Knowledge of automation and orchestration tools (e.g., Flow Designer, IntegrationHub, PowerShell scripts).
  • Experience in large-scale enterprise environments with complex IT ecosystems.

Technical requirements

Required Skill: Servicenow ITOM

Additional responsibilities

Location : Hyderabad STP (Gachibowli)

Preferred skills

  • Technology › Infra_ToolAdministration-ITSM › ServiceNow-ITOM

About the role

  • Role: Senior Consultant
  • Experience: 3 - 12 years
  • Education: Master Of Comp. Applications, Master Of Engineering, MTech, Master of Business Administration, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,713 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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