Do
RESPONSIBILITIES
Ensure each and every Change is recorded and approved before implementation.
Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
Convene and chair CAB meetings, circulate the MOM of the CABs
Ensure no Unauthorized change is implemented which may potentially impact the Production
Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
Report the Management on the agreed Change KPIs and ensure effective change communication in place
Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
Bring in Service improvements to improve the overall Process maturity
KEY SKILLS AND COMPETENCIES
8-10 years of ITSM experience in Change and other processes
ITIL V3 / 2011 Foundation or Intermediate certification
Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors
Effective Communication skills
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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