|
C1 |
Hyderabad |
CFS Operations Manager |
|
KEY SKILLS AND COMPETENCIES
8-10 years exp in driving the service operations.
Min 8 year of experience in managing the IM and MIM processes
Preferably ITIL Expert, or Min two ITIL Intermediate certified professional
Strong analytical, communication, presentation and reporting skills
Good leadership, people management and operational skills
Should have exposure to ITIL practices.
Good written & verbal communication skills
Experience in helpdesk environment
Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere
Ability to work in shift and flexible schedule
Ability to motivate staff
Excellent team skills with ability to listen and contribute to discussions and meetings
Building & Maintaining Relationships
End to end ownership for customer satisfaction through levels of support
Planning and organization & working well with Virtual Team
Virtual Team Management Skills
Relationship Management for services and vendors interface
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
