Provide first-level support for hardware, software, and network-related issues.
Respond to user queries via phone, email, chat, or ticketing tools.
Log, track, and update incidents and service requests in the ticketing system.
Troubleshoot basic desktop, laptop, printer, and application issues.
Escalate unresolved issues to the appropriate support teams.
Follow standard operating procedures (SOPs) and service desk processes.
Basic understanding of Windows operating systems and Microsoft Office applications.
Knowledge of computer hardware, networking concepts, and troubleshooting fundamentals.
Good verbal and written communication skills.
Strong problem-solving and analytical abilities.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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