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Call Center Manager-Debt Management

Date Posted: Oct 23, 2026

Job Detail

  • location_on
    Location West Bengal, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Requirements

About the Role

The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes ensuring adherence to corporate policies and procedures, minimizing front-end delinquencies, and collaborating with the legal team to manage delinquent accounts. The role entails end-to-end responsibility for collections in the allocated area and has a direct impact on the financial institution's budget planning and overall organizational objectives.

Key Responsibilities

Primary Responsibilities
  • Handle collections for specific products within the assigned area.
  • Responsible for managing field agencies to support doorstep collection operations.
  • Ensure collection efficiency and manage cost of collections.
  • Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
  • Review account allocations and set collection targets for agencies/in-house teams.
  • Follow up regularly with default customers through a dedicated team.
  • Ensure collection agencies and executives adhere to legal guidelines.
  • Manage productivity by setting and monitoring performance parameters for in-house and agency teams.
  • Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
  • Conduct background and reference checks for appointed agencies/DCTs and evaluate them regularly.
  • Collaborate with the legal team to initiate legal action on specified cases.
  • Build relationships with key clients to ensure timely collections.
  • Determine suitable tactics or strategies for timely collections.
Secondary Responsibilities
  • None specified.

What We Are Looking For

Education
  • Graduate – Any discipline.
  • Postgraduate – Any discipline.
Experience
  • Relevant years of experience in collections.
Skills and Attributes
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Sound understanding of collection processes and legal guidelines.
  • Ability to analyze data and implement effective collection strategies.
  • Proficiency in managing third-party agencies and internal teams.
  • Detail-oriented with strong organizational skills.


Source: IDFC FIRST Bank careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

IDFC FIRST Bank
IDFC FIRST Bank · Mumbai, Maharashtra, India
20 open roles

IDFC FIRST Bank is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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