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Date Posted: Oct 15, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

he Global Procurement Helpdesk Analyst serves as the first point of contact for procurement-related queries and support requests from internal stakeholders, vendors, buyers, and business users across global locations. The role is responsible for managing procurement tickets, resolving system and process-related issues, providing guidance on procurement policies, and ensuring timely closure of requests while maintaining service level agreements (SLAs).

Key Responsibilities

Act as the primary support contact for procurement-related inquiries.Manage requests received through ticketing systems, email, chat, and phone.Provide support on Procure-to-Pay (P2P) processes including:
  • Purchase Requisitions (PR)
  • Purchase Orders (PO)
  • Goods Receipt (GR)
  • Invoice Processing
  • Vendor Management
  • Contract Queries
Resolve user issues related to procurement platforms such as SAP, SAP Ariba, Coupa, Oracle, or other ERP systems.

Skill Requirements

  • Procurement Operations
  • Procure-to-Pay (P2P)
  • Source-to-Pay (S2P)
  • Vendor Management
  • Contract Management Basics
  • Invoice Processing

Technical Skills

  • SAP / SAP Ariba / Coupa / Oracle Procurement
  • ServiceNow or Ticketing Tools
  • Microsoft Excel (Advanced)
  • Power BI (Preferred)
  • Microsoft Office 365

Soft Skills

  • Excellent communication skills
  • Strong customer-service orientation
  • Problem-solving and analytical skills
  • Stakeholder management

Other Requirements

Ticket Resolution SLA (%)First Contact Resolution RateTicket Closure RateCustomer Satisfaction Score (CSAT)Escalation Reduction RateAverage Resolution Time (ART)Procurement Compliance AdherenceKnowledge Base Utilization

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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