One million success stories. Start yours today.

Direct from employer

Business Analyst Support, IN Payments

Date Posted: Jul 29, 2026
Apply on company website

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 12, 2026
Email to Friend Add to Favourite Report Abuse

Job Description


Business Analyst Support, IN Payment Customer Experience

Location: Bangalore

We are looking for a Business Analyst support for the IN Payment Customer Experience (CX) team to drive CX improvements on Amazon Pay. The role requires working independently, transforming business needs into actionable dashboards and dive deeps through queries, and leveraging AI tools to accelerate analysis and automate reporting workflows.

**What you will do:**

(a) Build and maintain dashboards that surface CX insights for Amazon Pay India
(b) Write queries to support dive deeps and root cause analyses on customer pain points
(c) Translate business requirements into data solutions that drive decision-making
(d) Use GenAI and agentic AI tools to automate reporting, generate insights, and accelerate analysis workflows
(e) Operate autonomously in a fast-moving environment, taking ownership of deliverables end to end

What we are looking for:

(a) Quick learner who can work independently with minimal direction
(b) Strong SQL and data visualization skills
(c) Ability to identify business needs and convert them into structured analytical outputs
(d) Familiarity with AI/ML tools for data analysis, automation, or insight generation
(e) Clear communication and organizational skills to present findings to stakeholders
(f) Comfort operating in ambiguity and prioritizing across competing demands

This role provides opportunities to develop original approaches and solutions in a competitive, evolving business.


Key job responsibilities

**Key Job Responsibilities**

As a Business Analyst Support, the candidate will work closely on the customer experience program, managing stakeholders across multiple teams within Amazon Pay. The role covers:

(a) Partner with program and product managers to identify defects and gaps in customer experience across payment journeys
(b) Analyze existing datasets to identify top customer trust busters and surface actionable insights
(c) Work with program and product owners across APay to set up mechanisms, achieve CPT goals, implement defect reduction frameworks, and own WBR/MBR/QBR/OP documents, goal tracking, reporting, and documentation
(d) Share customer anecdotes through contact mining, heartbeat dashboards, and reporting channels to drive visibility into CX pain points
(e) Leverage GenAI and agentic AI tools to automate reporting workflows, build self-serve insight mechanisms, and accelerate root cause analysis
(f) Participate in and shape program development by employing technical and analytical skills as an embedded member of the business team

Basic qualifications

- 1+ years of data analytics or automation experience
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Bachelor's degree
- Knowledge of data pipelining and extraction using SQL
- Knowledge of SQL and Excel at a moderate or advanced level
- Experience with data mining tools like SQL, SAS, SPSS, or similar

Preferred qualifications

- Knowledge of SQL/Python/R, scripting, MS Excel, table joins, and aggregate analytical functions

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: Amazon careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Amazon
Amazon · India
1,657 open roles

Amazon openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Amazon. Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs