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Business Analyst – Broadband Operations & Digital Transformation

Date Posted: Jul 28, 2026
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Job Detail

  • location_on
    Location India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

  • Location: Offshore / Hybrid
  • Experience: 7 - 13 years
  • Qualification: B.E, B.Tech, MCA, M.E, M.Tech
  • Reference: RFH/06993

Tata Elxsi offers comprehensive services in Media and Communications, including research, strategy, design, software development, validation, and deployment. With global presence and deep expertise, we specialize in 5G services, Edge computing, and connectivity solutions. 

Key Responsibilities:

  • Gather, analyze, document, and manage business and functional requirements. 
  • Create BRDs, FRSs, User Stories, Process Flows, Use Cases, and Acceptance Criteria. 
  • Conduct stakeholder workshops and requirement review sessions. 
  • Translate business and operational requirements into functional specifications for delivery teams. 
  • Document current-state and future-state business processes. 
  • Support broadband transformation initiatives related to:  
    • Service Assurance 
    • Fault Management 
    • RCA 
    • Customer Experience 
    • Wi-Fi & CPE Operations 
    • Trouble Ticketing 
    • Automation & AI Use Cases 
  • Lead UAT planning, execution, defect tracking, and business sign-offs. 
  • Define and baseline operational KPIs, SLAs, and business success metrics. 
  • Support governance activities, status reporting, RAID management, and change requests.

Required Skills & Experience:

  • 8+ years of Business Analysis experience. 
  • Mandatory Broadband/ISP domain experience. 
  • Good know how of:  
    • FTTH/FTTx and GPON/XGS-PON Networks 
    • OLT, ONT/ONU, BRAS/BNG Concepts 
    • DHCP, DNS, AAA 
    • Broadband Provisioning & Activation 
    • Service Assurance & Fault Management 
    • Customer Care & Trouble Ticketing Processes 
    • Wi-Fi and CPE Operations 
  • Knowledge of broadband operational KPIs:  
    • MTTR 
    • MTTD 
    • First Contact Resolution (FCR) 
    • Service Availability 
    • Repeat Fault Rate 
    • Truck Roll Rate 
  • Expertise in:  
    • Requirements Elicitation 
    • Process Mapping 
    • User Stories 
    • Functional Specifications 
    • Acceptance Criteria 
    • UAT Coordination 
    • Stakeholder Management 
  • Experience with Agile/Scrum delivery methodologies.
  • Tools 
    • Jira 
    • Confluence 
    • ServiceNow 
    • Microsoft Visio 
    • Microsoft Office Suite
  • Preferred Skills 
    • AI/ML, Analytics, Automation, or Digital Transformation program experience. 
    • OSS/BSS transformation exposure. 
    • TR-069 / TR-369 knowledge. 
    • ITIL familiarity. 
    • Experience with AI, RAG, Knowledge Graphs, Data Lakes, or AI Governance frameworks.
  • Qualifications: 
    • Bachelor's Degree in Engineering, Telecommunications, Computer Science, IT, or related field. 
    • MBA is an advantage. 
    • CBAP, PMI-PBA, Agile BA, Scrum, SAFe, or ITIL certifications preferred.

Source: Tata Elxsi careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Elxsi
Tata Elxsi · Bengaluru, Karnataka, India
74 open roles

Tata Elxsi is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and K... Read More

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