Title: BMC Helix ITSM
Total Years of Experience: 10 Years to 17 Years
Location: PAN India
Role Overview
Associate is responsible for strategic leadership, solution architecture, platform governance, AI-enabled ITSM transformation, automation, and operational excellence across enterprise BMC Helix environments.
Key Responsibilities
Required Technical Skills
BMC Helix ITSM, CMDB, Discovery, DWP, Innovation Studio, ITIL Processes, REST APIs, AIOps, Automation, Service Integration.
Mandatory Competencies
Architecture leadership, stakeholder management, consulting expertise, automation strategy, problem solving and enterprise delivery leadership.
Experience
10+ years ITSM experience with 7+ years in BMC Remedy/Helix environments supporting large-scale enterprise implementations.
Preferred Certifications
BMC Helix Certified Professional, ITIL MP/Expert, Discovery/CMDB certifications, Agile certifications.
Area of Responsibility
Requirement Analysis-Participate in requirement discussions with client stakeholders to define solution and implementation level needs basis the business requirements.
Designing-Create solution architecture designs to meet cross-system interactions and business logic integration requirements, ensuring system cohesion across multiple applications.
Integration assessment and support-Assess and evaluate interactions across multiple applications by evaluating implementation dependencies and integration requirements.
Troubleshooting-Support validation of solution components during implementation and ensures the solution functions as designed.
Risk Analysis and Assessment-Assist in identifying potential risks by evaluating system performance of implemented architectural solutions, to ensure efficient system landscape.
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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