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BMC Helix ITSM

Date Posted: Aug 25, 2026

Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Description

Role Purpose

The purpose of this role is to design solution architecture for cross-system interactions and business logic integration, ensuring seamless interoperability across multiple applications.

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BMC Helix ITSM

Total Years of Experience: 10 years to 17 Years

Location: PAN India

Role Overview 

Associate is responsible for strategic leadership, solution architecture, platform governance, AI-enabled ITSM transformation, automation, and operational excellence across enterprise BMC Helix environments. 

Key Responsibilities 

  • Own architecture, roadmap and L3 support for BMC Helix ITSM platform and core ITIL modules.
  • Architect and optimize ITSM workflows, service catalog, SLAs, and approvals.
  • Lead ITSM transformation.
  • Design workflows, catalogs, SLAs and governance
  • Drive AI, automation and AIOps adoption
  • Lead integrations with CMDB, Discovery, Observability and ITOM platforms
  • Drive RCA, upgrades, migrations and performance optimization
  • Mentor L1/L2/L3 teams and support presales initiatives

Required Technical Skills 

BMC Helix ITSM, CMDB, Discovery, DWP, Innovation Studio, ITIL Processes, REST APIs, AIOps, Automation, Service Integration. 

Mandatory Competencies 

Architecture leadership, stakeholder management, consulting expertise, automation strategy, problem solving and enterprise delivery leadership. 

Experience 

10+ years ITSM experience with 7+ years in BMC Remedy/Helix environments supporting large-scale enterprise implementations. 

Preferred Certifications 

BMC Helix Certified Professional, ITIL MP/Expert, Discovery/CMDB certifications, Agile certifications. 

 

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Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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