Find your next job. Start today.

Direct from employer

BBPS - Customer Experience Specialist

Date Posted: Oct 16, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

1. Role Summary

The BBPS (Bharat Bill Payment System) Advisor will be responsible for overseeing day-to-day compliance monitoring, regulatory reporting, and anomaly tracking within the BBPS ecosystem. This role requires a highly data-driven professional adept at preparing critical Begin of Day (BOD) / End of Day (EOD) regulatory filings, performing Root Cause Analysis (RCA) on operational issues, and engaging with cross-functional governance forums. The ideal candidate brings strong Excel and problem-solving skills, flexibility in handling customer tickets, and an eagerness to leverage automation and NPCI compliance tools to optimize internal reporting processes.

2. Key Responsibilities

  • Regulatory Compliance & Reporting: Prepare, validate, and file required regulatory reports (BOD/EOD) on compliance trackers accurately and within strictly defined SLAs.
  • Data & Performance Governance: Maintain key compliance metrics, prepare daily data dumps, and update trackers for presentation at internal governance forums.
  • Incident Analysis & Tracking: Perform regular Root Cause Analysis (RCA) on operational exceptions, monitor/track breach cases, and detect data anomalies.
  • Customer Support & Escalations: Flexibly handle customer support tickets, issues, and query resolutions to ensure smooth operations.
  • Process Automation & Innovation: Identify opportunities to automate manual reporting routines and implement efficient workflow enhancements.
  • Stakeholder Management: Collaborate with different cross-functional teams, departments, and operational categories across the organization.

Qualifications

Required Skills & Qualifications

  • Data Proficiency: Strong data-driven mindset with advanced proficiency in Microsoft Excel.
  • Analytical Thinking: Proven problem-solving capabilities with experience in conducting Root Cause Analysis (RCA).
  • Communication Skills: Clear verbal and written communication skills for cross-team coordination and executive updates.
  • Adaptability & Ticket Handling: Flexibility to handle customer tickets, manage multiple priorities, and adapt to operational requirements.
  • Collaborative Team Player: Demonstrated ability to thrive in a team-oriented, collaborative work environment.

Additional information

Growth & Learning Opportunities

  • Gain hands-on exposure to NPCI compliance tools, operational guidelines, and ecosystem dynamics.
  • Learn end-to-end reporting automation techniques to streamline business operations.
  • Opportunity to lead cross-functional initiatives and engage with diverse operational groups and product categories.

Source: PhonePe careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview


PhonePe openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with PhonePe. Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs