One million success stories. Start yours today.

Direct from employer

B-2-B Collector

Date Posted: Sep 30, 2026
Apply on company website

Job Detail

  • location_on
    Location Delhi, Delhi, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Purpose:
To process transactions / to handle calls/Chat to the end customers with compliance to SOPs as defined by the client.
Profile Requirement
⮚ Contact customers daily for Collection activities as per the requirement via Email/Inbound/Outbound calls/Chat
⮚ Good understanding of OTC Lifecycle, B2B Business
⮚ Meet the required productivity metrics as per defined target for the line of business
⮚ Review the account for credit payments, arrears, dispute status and make recommendations to Team lead or Supervisor as per the SOP
⮚ Negotiate customer disputes to resolution and documents the root cause as per the SOP
⮚ Resolving customer queries on the first call for customer led experience
⮚ Influencing and negotiating with the customers to ensure a satisfactory outcome for both the parties (client/customer) 
⮚ Provide customer service and develops relationships with internal/external customers and suppliers
⮚ Liaising with the cash application team, customer service, dispute management, billing team and dealers/suppliers for faster resolution as per the SOP
⮚ 100% Work from Office.

Competencies/Skills: 
⮚ Excellent telephonic handling soft skills/interpersonal skills 
⮚ Good oral & written communication to communicate with internal and external stakeholders
⮚ Customer focused, enthusiastic and flexible to be approached for win-win situation 
⮚ Ability to adapt and work in a targeted environment as per the process requirement
⮚ Good analytical thinking, questioning, negotiating and influencing skills 
⮚ Adaptable to change and ability to work under pressure to meet the monthly targets/deadlines
⮚ Should be customer centric and be focused on delivering excellence as per the process
⮚ Basic keyboard proficiency and multitasking while handling calls
⮚ Ability to work with the team and focus on the assigned accounts
⮚ Should be willing to work in night shifts / month end extension as per the client request
⮚ Effective MS office skills (MS Excel)

About the role

  • Role: Executive
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 1 - 5 Years
  • Skills: F-Accounts Receivable
  • Function: BUSINESS PROCESS SERVICES
  • Location: Delhi
  • Apply by: 2026-11-28

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
400 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs