We are looking for an experienced testing professional to lead and execute end-to-end testing activities across Contact Center, IVR, Voice, Chat, and Enterprise Applications. The ideal candidate will have strong expertise in both Automation and Functional Testing, with experience in test strategy, framework development, integration testing, defect management, and stakeholder collaboration.
Strong experience in STLC, Functional Testing, and Test Automation.
Hands-on experience with Cyara, Pump CX, Genesys, Amazon Connect, Avaya, SIP & VoIP Testing.
Experience in API Testing, SQL, JIRA, HP ALM, Azure DevOps, and Defect Management.
Knowledge of CRM systems (Salesforce, Dynamics 365, ServiceNow).
Experience with Databases (SQL Server, Oracle, MySQL).
Understanding of Payment Gateway, SSO, OAuth, MFA, Active Directory, and enterprise integrations.
Familiarity with Chatbots, Conversational AI, and Virtual Assistant platforms.
Experience working in Agile/Scrum environments.
Strong analytical, communication, and stakeholder management skills required.
Prior experience in Contact Center and Customer Experience (CX) testing is highly preferred
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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