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Associate - Sales Support - Large Corporate - Chennai - Centennial Square - JM

Date Posted: May 07, 2024
Apply on company website

Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

1  Customer Support: 

  • Provide prompt and efficient customer support to emerging business clients via phone, email, and other communication channels.

2  Inquiry Handling: 

  • Address customer inquiries related to products, services, account information, and transactions.

3  Issue Resolution: 

  • Investigate and resolve customer issues or complaints in a timely and satisfactory manner.
  • Maintain accurate records of customer interactions and transactions in the customer service database.

4  Compliance: 

  • Ensure that all customer interactions and processes adhere to regulatory requirements and company policies.

5  Product Knowledge: 

  • Stay informed about company products, services, and offerings to provide accurate information to customers.
  • Educate customers on how to use company services effectively and efficiently.

6  Feedback Collection: 

  • Gather customer feedback and insights to identify areas for service improvement.

7  Collaboration: 

  • Collaborate with internal teams, including sales and product development, to resolve customer issues and provide comprehensive solutions.

8  Service Quality: 

  • Strive to maintain high service quality standards and exceed customer expectations.

9  Documentation and Reporting: 

  • Prepare reports and documentation as required by the Customer Service Manager.

10  Cross-selling: 

  • Identify opportunities to cross-sell or upsell company products and services to customers.

11  Escalation Handling: 

  • Escalate complex customer issues to higher levels of support as needed.

12  Customer Engagement: 

Maintain a positive and engaging attitude while interacting with customers.

 

Qualifications -

Minimum Degree: Graduate in any discipline.

Source: Tata Capital careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Capital
Tata Capital · Mumbai, Maharashtra, India
5,332 open roles

Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More

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