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Associate - Operations (Physical File Management Process) - MFB - Gurgaon - Sector 14 - J-Grades

Date Posted: Mar 15, 2022
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Job Detail

  • location_on
    Location Gurgaon, Haryana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Own day to day Microfinance Physical File Management process

 

  1. Ensure files are tracked from inward to storage
  2. Files are quality checked as per checklist
  3. Documents are scanned and images stored in system
  4. Manage outsourced partner
  5. Ensure agreed processing TAT is achieved
  6. Reporting - Publish daily reports and trackers
  7. Daily review Operational scorecards to determine RCA and resolve
  8. Collaborate with Business to ensure agreed FTR (First Time Right) target is achieved
  9. Ensure Nil critical and repeated audit observations as well as nil open customer complaints beyond defined timelines

 

Team & Stakeholder Management

  1. First point of contact for Business and Outsourced vendor
  2. Interview, hire, train, coach, evaluate and redirect team members for optimal performance

 

Project Management

  1. Identify and run all projects related to Microfinance Operations.
  2. Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

 

Qualification and Educational Requirements

  1. Minimum graduate. MBA preferred

 

PREFERRED SKILLS

  1. Asset Operations Experience 4 to 6 years, Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

 

Source: Tata Capital careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Capital
Tata Capital · Mumbai, Maharashtra, India
5,332 open roles

Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More

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