Find your next job. Start today.

Direct from employer

Associate Manager - Customer Support - Module Quality

Date Posted: Jan 03, 2026

Job Detail

  • location_on
    Location Mundra, Gujarat, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 15, 2026

Job Description

About Business:

Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Solar: Adani Solar is India's 1st and largest vertically integrated solar PV manufacturer with 4 GW cells & modules and 2 GW of ingots & wafers manufacturing capacities

Job Purpose: The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting.

Responsibilities

Quality Control Documentation & Procedures:

  • Develop and maintain quality control documentation and procedures related to customer service.

Internal Audits:

  • Conduct internal audits to ensure compliance with customer service standards and identify areas for improvement.

CAPA Compliance & Monitoring:

  • Oversee the implementation and monitoring of Corrective and Preventive Actions (CAPA) to address customer complaints effectively.

Capturing Customer Voices:

  • Use customer satisfaction surveys to capture and analyze customer feedback and identify areas for improvement.

Training and Development:

  • Train and develop team members on customer service protocols, complaint handling, and best practices.

Use of Digital Platforms and Tools:

  • Implement and manage digital platforms and tools for capturing and tracking customer feedback and service performance.

Documentation and Reporting:

  • Maintain accurate records and prepare detailed reports on customer service activities, including CAPA status, customer feedback, and team performance.

Key Stakeholders - Internal:

  • Customer Service Team
  • Quality Assurance Team
  • Production Teams
  • Sales Managers

Key Stakeholders - External:

  • Customers
  • Service Providers
  • Regulatory Bodies
  • External Consultants

Qualifications

Educational Qualification:

  • B.Tech in Engineering.
  • Desired: BE/B.Tech.

Work Experience (Range of years):

  • Min 12-18 years in customer service management with quality experience. Proven skills in managing customer service operations, addressing quality-related issues, and improving service processes.

Certification:

Source: Adani New Industries careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview


Adani New Industries openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Adani New Industries. Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs