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Associate - Centralized Operations - MFB - Mumbai - Lodha (I-Think Techno Campus) - JM

Date Posted: Feb 02, 2024

Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level: Entry Level
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Own Day to Day Microfinance Post Disbursement Operations Process

  1. Manage End to End centralized Operations for Microfinance Loan
  2. Meet Productivity, Quality & Cost targets
  3. Handling Repayment, Recon of the LMS & GL Balances
  4. Calculation & Releasing of the partner payouts within TAT
  5. Ensure compliance to all Audit / MFI/ RBI regulations
  6. Co-ordinate with Insurance partner and ensure insurance policies are issued and recon done
  7. Process/Resolve all customer QRC (queries, request, or complaints) within defined TAT
  8. Daily review Operational scorecards to determine RCA and resolve.
  9. Ensure Nil Critical/ Repeated audit observations.
  10. Reporting - Publish daily reports and trackers
  11. Stay abreast of changes related to microfinance / MFI industry and suggest changes to ensure compliance/best practice.

Team & Stakeholder Management

  1. Manage large team size
  2. Interview, hire, train, coach, evaluate and redirect central unit team members for optimal performance.
  3. Foster collaborative relationships with all internal customers (Sales, Credit, Collections, Finance) to ensure optimal communication

Project Management

  1. Identify and Run all projects related to Microfinance Operations.
  2. Lead systems change requirement. Raise BRD, UAT and roll out with close co-ordination with IT

Qualification and Educational Requirements

  1. Minimum graduate. MBA preferred

Preferred Skills

  1. Asset Operations Experience 4 to 6 years, Large Team handling experience, Senior stakeholder management skills. Operations experience in Microfinance will be preferred.

Additional Notes

Should have minimum 2 years of managerial experience in handling Asset Operations

Source: Tata Capital careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Capital
Tata Capital · Mumbai, Maharashtra, India
5,332 open roles

Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More

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