Monitor enterprise infrastructure, applications, and network services through command center tools.
Identify, triage, and escalate critical incidents as per defined procedures.
Coordinate bridge calls during major incidents and outages.
Track incidents through resolution and ensure adherence to SLAs.
Analyze alerts and events to minimize service disruptions.
Provide real-time status updates to stakeholders and management teams.
Maintain incident logs, reports, and operational dashboards.
Work closely with infrastructure, network, application, and support teams for issue resolution.
Support problem management activities by identifying recurring issues and trends.
Ensure compliance with ITIL processes for Incident, Event, and Change Management.
Technology->Mana->Command Center
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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