Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
This position exists for the purpose of playing a vital role in supporting the Director of Learning and Development in executing high-impact, guest-centric training programs.
Coordination at Unit level and Hub level for training initiatives, Use data driven L&D analytics
Training Program Coordination and Execution
• Support in Program Delivery: Assist in the planning, coordination, and execution of training programs for associates, focusing on service standards, guest experience enhancement, and brand consistency.
• Training Calendar Management: Develop and manage a structured training calendar based on departmental needs, working closely with department heads to schedule and prioritize training sessions.
Monitoring and Collating Reports
• Provide regular reports to the Director of L&D, highlighting training participation, feedback, and areas for improvement, supporting a data-driven approach to continuous development.
• Assist in tracking performance metrics related to learning and development, such as skill improvement and guest feedback indicators, to measure the impact of training on service quality.
Cross-Departmental Collaboration
• Assist in deploying Training engagement activities across functions and encourage participation in learning initiatives as per monthly and yearly training calendars.
• Internal Stakeholder Engagement: Work with department heads to identify additional training needs and ensure that learning solutions are tailored to support each department’s unique requirements.
Bachelor’s degree in Hospitality Management, Business, or a related field.
1-3 years of experience in learning and development, ideally within the luxury hospitality sector. Exposure to guest experience training or service quality improvement initiatives is preferred.
Hindi, English and basic competency of local language is desirable
External Trainers and Vendors, Industry associations
General Managers, L&D Hub Team , Departemntal Heads, CTDTs and Trainers - Opeartional Teams
Human Resources team
Finance team and IT teams
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
Source: IHCL (Taj Hotels) careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
IHCL (Taj Hotels) openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with IHCL (Taj Hotels). Read More
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