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Area Business Manager-Retail

Date Posted: Sep 19, 2026

Job Detail

  • location_on
    Location Guwahati, Assam, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026

Job Description

Job Requirements

Job Description: ABM Retail Jewellery

Unique Job Role: ABM Retail - Mia

Function: Sales

Reporting to: RBM Retail Jewellery

Business: Jewellery

Job Details

To drive regional sales as per targets of Titan by managing company‑owned and franchisee store networks within the assigned geographical area together with delivering high‑quality service to customers.

Interfaces

Purpose of the Role

Drive business growth, profitability, and operational excellence across franchise and company-owned stores within the assigned region. Manage franchise partnerships, retail operations, sales performance, customer experience and store expansion initiatives.

Key Responsibilities

Franchise Business Management

  • Manage relationships with franchise partners and act as the primary point of contact for operational and business matters.
  • Monitor franchise store performance, profitability and ROI achievement.
  • Support franchise expansion by evaluating markets, locations, and potential franchise partners.
  • Drive compliance with company standards, policies, and business objectives.

Retail Operations

  • Ensure smooth day-to-day operations across stores through coordination with cross-functional teams.
  • Monitor store performance against sales, customer experience and operational KPIs.
  • Implement corrective actions to improve productivity, profitability and customer satisfaction.
  • Manage regional sales schemes, incentives and operational initiatives
  • Audit compliances
  • Competition tracking

Business Growth & Revenue

  • Growth of overall sales and studded share
  • Drive Like-to-like sales and buyer growths
  • Review business performance regularly and identify opportunities for improvement
  • JPP & GH drive

Store Expansion & New Store Launches

  • Assess market potential and support new store openings.
  • Coordinate with internal teams to ensure timely and successful store launches.
  • Performance of new stores
  • ROI projection of new business and profitability of proposed business

Customer Experience and Retail excellence

  • Resolve critical customer concerns and ensure high service standards.
  • Gather customer feedback and collaborate with relevant teams to improve store experience and satisfaction scores
  • Model stores
  • LEAN implementation 
  • NPS, GMB analysis and actionables

People Management

  • Lead, coach and develop territory teams.
  • Support recruitment and capability-building initiatives.
  • Foster a high-performance and customer-centric culture.

Key Interfaces

External

  • Franchise Partners
  • Customers
  • Third-Party Service Providers

Internal

  • Regional and store Teams
  • Product & Brand Team
  • Merchandising Team
  • Marketing team
  • Visual Merchandising Team
  • Retail Operations Team
  • IRSG Team
  • HR & Support Functions
  • Business Development Team

Success Measures

  • Sales Growth & Target Achievement
  • Franchise Store Profitability
  • Customer Satisfaction 
  • Store Operational Compliance
  • New Store Performance
  • Franchise Partner Satisfaction
  • Employee Engagement & Retention

 



Work Experience

Education: Graduate/Post Graduate (MBA preferred)

Experience: Retail experience, Franchise Management, Sales or Store Operations. Jewellery retail experience preferred; candidates from other retail backgrounds may also be considered.

 Key Competencies

  • Franchise & Business Management
  • Retail Operations Excellence
  • Sales & Revenue Growth
  • Customer Centricity
  • Stakeholder Management
  • Team Leadership
  • Problem Solving & Decision Making
  • Relationship Management

 



Source: Titan Company careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Titan Company
Titan Company · Bengaluru, Karnataka, India
260 open roles

Titan Company is an employer in the Gems & Jewellery sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not... Read More

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