Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Infrastructure Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous liaison between clients and the system or application environment. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure the smooth operation of advanced systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to develop effective solutions, ensuring client satisfaction and system reliability throughout daily interactions and problem resolution processes.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate cross-functional efforts to streamline support processes and enhance service delivery.
- Mentor junior team members to foster skill development and knowledge sharing.
- Monitor system performance and proactively identify potential issues to minimize downtime.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Infrastructure Service Management.
- Strong problem-solving abilities with a focus on system and application support.
- Excellent communication skills to effectively interact with clients and internal teams.
- Experience in incident management and root cause analysis within IT operations.
- Ability to work collaboratively in a team environment and manage multiple priorities.
- Familiarity with service management frameworks and best practices.

Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our HDC4 - SEZ location.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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