Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

We are looking for a Network Operations Engineer with strong expertise in enterprise network operations and a passion for modern networking technologies. The ideal candidate will support enterprise LAN/WAN, Data Center, Cloud, and Security environments while leveraging AI-assisted operations (AIOps), network automation, cloud networking, and intelligent observability to improve service reliability, operational efficiency, and customer experience.

Key Responsibilities

Monitor, configure, troubleshoot, and support enterprise Cisco Routing & Switching, Wireless, F5 Load Balancers
Perform incident management, root cause analysis, patching, upgrades, and operational support for enterprise networks.
Support Cisco SD-WAN,Fortinate SDWAN, Hybrid Cloud (Azure/AWS), and secure remote connectivity solutions.
Support AI-ready infrastructure connectivity for Microsoft Copilot, enterprise AI platforms, and cloud-based AI services.
Automate operational tasks using Python, Ansible, REST APIs, and scripting tools to improve operational efficiency.
Collaborate with global Network, Cloud, Security, and Infrastructure teams to deliver reliable and secure network services.

Required Skills

Cisco Routing & Switching
Cisco, Fortinet SD-WAN
Inflobox
Cisco Nexus
Network Infrastructure Operations
Cisco DNAC
TCP/IP, BGP, OSPF, VLANs, STP
Incident & Problem Management

Preferred Skills

Cisco SD-WAN, Fortinet SDWAN
Azure/AWS Cloud Networking
Python, Ansible, REST APIs
AI-Assisted Network Operations (AIOps)
Microsoft Copilot for IT Operations
Network Monitoring & Observability
Wireless Technologies

Professional Attributes

Strong troubleshooting and analytical skills.
Excellent communication and customer-facing abilities.
Quick learner with interest in AI, Automation, Cloud, and Modern Networking.
Ability to work in global, fast-paced enterprise support environments.
Strong focus on operational excellence and continuous improvement.

Education & Experience

Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics, Telecommunications, or equivalent.
5+ years of experience in Enterprise Network Operations, Security, Cloud Networking, or Data Center environments.
CCNA/CCNP, Azure Networking, Microsoft Copilot, or equivalent certifications are preferred.

AI Skill Highlights

AI-Assisted Network Operations (AIOps)
Microsoft Copilot for IT Operations
AI Platform Connectivity & Support
Intelligent Monitoring & Observability
Cloud & Hybrid Network Operations
Infrastructure Modernization & Automation

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.