Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness
Provide process and product guidance to Associates; resolve complex cases and operational escalations; support floor queries and real-time issue resolution; monitor adherence to approved workflows; assist with knowledge-transfer, coaching, and refresher sessions; identify process gaps and recurring defects; coordinate with Team Leaders, Quality, and Training teams on corrective actions.
Strong process and product knowledge; troubleshooting and analytical skills; escalation management; coaching and knowledge-transfer capability; good written and verbal communication; ability to interpret SOPs and quality guidelines; proficiency in documenting resolutions and process updates.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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