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Analyst (Support & Operations)

Date Posted: Oct 22, 2026

Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes.

Key Responsibilities

Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes.

Skill Requirements

Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes.

Other Requirements

Monitor Linux servers, alerts, system availability, and infrastructure health. Perform basic Linux administration and troubleshooting for RHEL/CentOS/Oracle Linux environments. Handle L1 incidents and service requests within defined SLA timelines. Troubleshoot basic CPU, memory, disk space, filesystem, network connectivity, and process-related issues. Perform user/group administration, password resets, permissions, and access-related activities. Monitor filesystems and perform basic disk-space cleanup as per approved procedures. Check system logs, running processes, services, mounts, and server health. Start/stop/restart services using approved operational procedures. Perform routine activities such as server health checks, service validation, log monitoring, and job verification. Support patching, reboot, maintenance, and post-change validation activities. Execute standard changes and operational runbooks under defined processes. Create, update, and track incidents, service requests, and change tickets in ServiceNow or equivalent ITSM tools. Escalate complex OS, performance, storage, network, security, or application issues to L2/L3 teams with relevant troubleshooting details. Participate in 24x7 rotational shifts/on-call support, where required. Maintain operational documentation, SOPs, runbooks, and knowledge articles. Follow Incident, Change, Problem, Security, and Compliance processes.

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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