The Service Desk Analyst serves as the first point of contact for end users seeking technical assistance. The role is responsible for logging, categorizing, prioritizing, troubleshooting, and resolving IT incidents and service requests while delivering excellent customer service and meeting agreed service levels (SLAs). The analyst acts as the single point of contact (SPOC) between IT and business users, ensuring timely issue resolution and effective communication. [Service De...k Overview | PowerPoint], [Point Of C...Full-Time | Viva Engage], [SOW# 003 I...t Services | Word]
The Service Desk Analyst serves as the first point of contact for end users seeking technical assistance. The role is responsible for logging, categorizing, prioritizing, troubleshooting, and resolving IT incidents and service requests while delivering excellent customer service and meeting agreed service levels (SLAs). The analyst acts as the single point of contact (SPOC) between IT and business users, ensuring timely issue resolution and effective communication. [Service De...k Overview | PowerPoint], [Point Of C...Full-Time | Viva Engage], [SOW# 003 I...t Services | Word]
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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