Find your next job. Start today.

Direct from employer

Analyst - English, German, Microsoft Windows

Date Posted: Oct 09, 2026
Apply on company website

Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

The Analyst in Support & Operations plays a vital role in delivering high-quality Level 1 remote desktop support. This position is essential for ensuring the effective resolution of tickets while adhering to service level agreements (SLAs) and maintaining a positive customer experience through efficient problem diagnosis and resolution.

Key Responsibilities

1. Provide Level 1 Remote Desktop Support By Diagnosing And Resolving Hardware, Software, And Network Issues Via Telephone, Email, And Chat, Ensuring Adherence To Sla For Ticket Volume And Resolution Time.
2. Maintain Quality Standards In Voice And Accent As Well As Technical Monitoring, Ensuring Compliance With Regulatory Requirements And Company Policies.
3. Enhance Customer Satisfaction (Csat) By Achieving First Call Resolution And Minimizing Average Handling Time (Aht) While Reducing Rejected Resolutions And Reopened Cases.
4. Ensure High Availability And Efficiency By Maintaining Login Efficiency And Being Accessible To Customers During Support Hours.
5. Update Work Logs Accurately And Follow Established Shift And Escalation Processes To Route Complex Issues To Appropriate Support Specialists Or 2Nd And 3Rd Level It Support Teams As Needed.
6. Engage In Value-Adding Activities Such As Updating The Knowledge Base And Pursuing Self-Development Opportunities To Improve Skills And Service Quality.

Skill Requirements

1. Proficiency In English And German Languages For Effective Communication.
2. Basic Understanding Of Windows Operating Systems And Remote Desktop Support Tools.
3. Familiarity With Hardware And Software Troubleshooting Methodologies.

Other Requirements

1. Optional But Valuable Certifications, Such As Itil Foundation Or Comptia A+, To Enhance Support And Operational Effectiveness

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs