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Amazon connect Engineer

Date Posted: Oct 01, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

We are seeking an experienced Amazon Connect Developer with strong expertise in designing and implementing IVR and contact center solutions on AWS. The candidate will be responsible for developing scalable, customer-centric voice and chat workflows using Amazon Connect, AWS services, and integration frameworks.

Responsibilities

Implement API-based integrations using API Gateway for external system connectivity

  • Enable dynamic routing and personalization using customer data and backend systems

Technical requirements

Queue and routing configuration

Technical Skills

  • AWS Services:

o Amazon Connect

o AWS Lambda

o DynamoDB

o S3

o API Gateway

o IAM

  • Conversational AI: Amazon Lex
  • Integration: REST APIs, CTI integrations with CRM tools
  • Scripting/Programming: Basic knowledge of Python (preferred)

Nice-to-Have Skills

  • Experience with CloudFormation or Terraform
  • Knowledge of Amazon Connect CCP customization / Agent Workspace enhancements
  • Exposure to CloudFront, Cognito is an added advantage

Preferred skills

  • Technology › Programming Languages - OS › Python - Open Source › Python
  • Technology › Communication › IVR/CCT

About the role

  • Role: Associate Business Analyst
  • Experience: 1 - 2 years
  • Education: Master Of Technology, Bachelor Of Comp. Applications, Bachelor of Engineering, Bachelor Of Technology

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,713 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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