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AI Experience Strategist_Q227

Date Posted: Jul 29, 2026
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Job Detail

  • location_on
    Location Pune, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Responsibilities

1. Experience Strategy & Transformation

  • Define CX vision, north-star, experience principles, and strategic roadmaps for AI-enabled products and services.
  • Identify high-impact opportunities across journeys, operations, and AI-led transformation.
  • Lead journey mapping, service design, and future-state experience definition to unlock value.
  • Establish experience governance frameworks that support responsible, scalable, and measurable AI adoption.

2. Business Value & Impact

  • Build data-backed business cases with clear ROI, adoption, trust, efficiency, and value-realization measures.
  • Define success metrics across CX, task completion, containment, fallback performance, adoption, revenue impact, and operational efficiency.
  • Align AI experience strategy with business, product, technology, risk, and financial goals.
  • Translate AI capabilities into practical user outcomes, prioritised use cases, and transformation roadmaps.

3. AI-led Innovation

  • Identify and frame AI-driven experience opportunities across Generative AI, conversational AI, copilots, automation, and agentic workflows.
  • Conduct AI capability mapping to determine where AI can assist, augment, automate, or escalate user tasks.
  • Create advanced personas, mental models, behavioral models, and AI interaction scenarios.
  • Design dynamic information architecture, dialogue flows, multi-turn interaction models, and generative interface patterns.
  • Develop prompting frameworks, prompt libraries, and reusable GenAI interaction patterns.
  • Define containment strategies, fallback mechanisms, escalation pathways, and human handoff experiences.
  • Design agentic function schemas and collaborate with engineering teams on function-calling workflows for AI assistants and autonomous agents.
  • Conduct simulations, hallucination audits, AI behavior assessments, and usability testing for AI-generated outputs.
  • Define LLM evaluation datasets, benchmarks, and quality criteria to assess accuracy, relevance, safety, and user trust.
  • Partner with data and engineering teams to shape AI-enabled solutions that are usable, accessible, responsible, and business-aligned.

4. Business Development & Thought Leadership

  • Contribute to proposals, strategic pitches, AI innovation workshops, and client discovery engagements.
  • Represent design in client discussions and industry forums with a strong point of view on human-centered AI.

Preferred skills

  • Foundational › Service Management › Service Design

About the role

  • Role: Group Manager - Experience Design
  • Experience: 12 - 20 years
  • Education: Bachelor of Design, Bachelor of Engineering

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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