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AGM - Post Paid Processes & Systems

Date Posted: Sep 18, 2026
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Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Role

CLCM Projects : New Tech Projects

Job Level/ Designation

M2 / AGM

Function / Department

Customer Service / Postpaid Process & Delivery/Process & Project Management

Location

Mumbai

Job Purpose

Identify opportunities in the existing ecosystem and drive process improvement with the help of automation and system enhancements

Key Result Areas/Accountabilities
  • Co-ordinate with various circles and business stakeholders for identifying improvement areas.
  • Automation & Standardization : Review qualified improvement areas along with various stakeholders to find out the scope of Automation and process standardization to enhance customer experience

             (e.g. TNPS, Call reduction, Churn reduction, Complaint reduction )

  • Cost Optimization: Identify opportunities in CLCM domain to optimize servicing cost per customer.
  • Roll out & Support :

Provide business support for smooth operations post launch and ensure circle understanding of all processes.

  • Demand Support – Provide clear understanding of the business requirement, approve solution document. Get business team updated on any variation from OCRM solution due to implicit nature of the new system.
  • Study Cross industry best practices to identify critical business processes to drive customer-centric Projects that should give an edge in customer servicing.
  • New process designing and roll-outs
  • Prescribe process corrections to process owners wherever required

Core Competencies, Knowledge, Experience
  • Core competencies - Project management, Change management, Demand management, BRS-FRS drafting & comprehension
  • Servicing System knowledge, Process understanding & Telecom business insights.
  • Experience in analytical tools
  • Technical / Professional  - PMP / MBA preferred

Must have technical / professional qualifications

Must have technical / professional qualifications:

  • Engineering Graduate /Post Graduate
  • Experience / knowledge handling Postpaid Processes & Business Projects
  • Project management experience
  • Preferred Experience in working under Six Sigma, process frameworks.

Source: Vodafone Idea careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Vodafone Idea
Vodafone Idea · Mumbai, Maharashtra, India
367 open roles

Vodafone Idea is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wi... Read More

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