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Administrator - Veritas NetBackup, Symantec Backup Exec

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Support Operations Administrator plays a crucial role in maintaining the integrity and efficiency of backup operations. This position is responsible for independently resolving technical tickets, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and ensure adherence to quality standards.

Key Responsibilities

1. Provide Technical Support For Symantec Netbackup And Symantec Backup Exec By Independently Resolving Tickets And Ensuring Compliance With Agreed Service Level Agreements (Sla).
2. Conduct Root Cause Analysis On Escalated Issues, Applying In-Depth Knowledge Of Emc Data Domain To Identify Solutions And Implement Corrective Actions.
3. Update And Manage The Knowledge Base By Documenting Solutions And Best Practices, Contributing To Continuous Improvement And Efficiency In Support Operations.
4. Facilitate Training Sessions For New Team Members, Coaching Analysts On Effective Troubleshooting Techniques And Operational Processes.
5. Ensure A Positive Customer Experience By Striving For First Call Resolution And Minimizing Case Reopens, Thereby Enhancing Overall Customer Satisfaction (Csat).

Skill Requirements

1. Proficient In Symantec Netbackup And Symantec Backup Exec With Solid Understanding Of Backup And Recovery Processes.
2. Knowledgeable In Emc Data Domain Technologies And Data Management Best Practices.
3. Strong Analytical And Problem-Solving Skills With The Ability To Perform Root Cause Analysis.
4. Familiarity With Quality Standards And Regulatory Requirements In Support Operations.

Other Requirements

1. Optional But Valuable Certification In Symantec Netbackup Or Related Backup Technologies

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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