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Administrator - Thycotic Privilege Manager, Azure Active Directory

Date Posted: Oct 14, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Support Operations Administrator plays a crucial role in ensuring the smooth functioning of support activities by independently resolving tickets and providing on-call support. This position emphasizes root cause analysis and customer satisfaction, contributing to the organization's commitment to quality service delivery.

Key Responsibilities

1. Provide Technical Support And Solutions By Utilizing Beyondtrust And Active Directory To Independently Resolve Tickets Within Agreed Sla, Ensuring Efficient Ticket Volume And Response Times.
2. Conduct Root Cause Analysis For Escalated Issues, Leveraging Thycotic Privilege Manager And Beyondtrust Password Safe To Identify And Implement Corrective Actions.
3. Facilitate Knowledge Management By Updating And Maintaining Documentation, Enhancing The Knowledge Base, And Ensuring Accurate Information Is Available For Reference.
4. Coach And Train New Analysts On Operational Procedures And Best Practices Related To Avecto And Privilege Management Tools, Fostering A Culture Of Continuous Improvement.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution And Minimizing Case Reopens, Thereby Enhancing Customer Satisfaction And Feedback.

Skill Requirements

1. Proficient In Beyondtrust And Active Directory With Solid Understanding Of Their Functionalities.
2. Familiarity With Thycotic Privilege Manager And Beyondtrust Password Safe.
3. Experience With Avecto For Endpoint Privilege Management.
4. Strong Analytical Skills With The Ability To Perform Root Cause Analysis Effectively.
5. Basic Knowledge Of Quality Standards And Regulatory Requirements In Support Operations.

Other Requirements

1. Relevant Certifications In It Service Management Or Support Operations, Such As Itil Foundation (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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