Administrator (Support & Operations)

Job Summary

•    Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.
•    Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.
•    Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.
•    Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.
•    Install patches, hotfixes, service packs, minor upgrades, agents, plug-ins and approved component updates using standard deployment methods and automation where available.
•    Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation-of-duties requirements.
•    Perform pre-change backups, health checks and dependency checks; monitor deployment progress and apply the documented back-out plan when success criteria are not met.
•    Participate in planned evening or weekend change windows and the team on-call rota where required.
•    Complete post-patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.
•    Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.
•    Monitor platform health after implementation and respond to patch-related events or incidents through the defined support process.
•    Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back-out plan and supporting approvals.
•    Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests

Key Responsibilities

NA

Skill Requirements

Minimum of 5 years experience as an Engineer specializing in SRE, Patch Management,Production Support, ITIL, Cloud Technology,monitoring and automation. Financial services sector experience beneficial.
•    Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s Tooling &  automation application stack including:
o    SRE 
o    Production Specialist - Patching
o    SQL
o    ITIL/ITSM
o    Power Platform and Power Automate
o    Powershell Scripting
o    GCP
o    GitHub
o    Ansible

•    Demonstrable experience in playing leading role in a global level 3 SRE,Patch Management,Production Support, Automation and working within an ITIL framework.
•    Hands-on experience supporting and patching enterprise applications, tools or infrastructure in a medium-to-large production environment.
•    Working knowledge of Windows and/or Linux administration, software installation, service management, file systems, permissions, certificates and basic network connectivity.
•    Understanding of application stacks, middleware, databases, agents, APIs, interfaces and common dependencies relevant to patching and upgrades.
•    Experience of supporting complex application and infrastructure domains
•    Experience with scripting languages such as: Powershell, Python, MSPL Scripting, Java, etc
•    Awareness of vulnerability management concepts, patch compliance reporting, end-of-life remediation and security exception handling.
•    Basic understanding of SRE practices, observability, reliability, disaster recovery and release engineering. 
•    Knowledge of any Monitoring tool like ITRS Geneos, New Relic, Nexthink.
•    MS SQL Administration.
•    Development background.
•    Preferably hold SRE and ITIL Certification

Other Requirements

NA