Role Overview
Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.
Key Responsibilities
• Manage and support ServiceNow ITOM Event Management platform.
• Configure event rules, alert correlation, alert suppression and automation workflows.
• Integrate monitoring tools with ServiceNow Event Management.
• Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
• Perform root cause analysis and troubleshoot monitoring incidents.
• Collaborate with infrastructure, application and network teams.
• Drive alert noise reduction and observability improvements.
• Maintain documentation, SOPs and knowledge articles.
Required Skills
• ServiceNow ITOM
• Event Management
• Alert Management
• ServiceNow ACC
• Discovery & Service Mapping
• CMDB
• MID Server Administration
• JavaScript & Flow Designer
• ITIL Processes
Monitoring Tool Integrations hands on experience like
• ThousandEyes
• Grafana
• ELK Stack
• Splunk
• Dynatrace
• AppDynamics
• SevOne
Preferred Skills
• CSA/CIS-ITOM Certification
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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