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Administrator (Support & Operations)

Date Posted: Oct 09, 2026

Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Job Description - ServiceNow ITOM Technical executive (Event Management)

Role Overview

Looking for a ServiceNow ITOM Technical expert with experience in Event Management, Observability, Discovery, Service Mapping and ServiceNow ACC to support enterprise monitoring and operational visibility.

Key Responsibilities

  • Manage and support ServiceNow ITOM Event Management platform.
  • Configure event rules, alert correlation, alert suppression and automation workflows.
  • Integrate monitoring tools with ServiceNow Event Management.
  • Support ServiceNow ACC, Discovery, MID Servers and Service Mapping.
  • Perform root cause analysis and troubleshoot monitoring incidents.
  • Collaborate with infrastructure, application and network teams.
  • Drive alert noise reduction and observability improvements.
  • Maintain documentation, SOPs and knowledge articles.

Required Skills

  • ServiceNow ITOM
  • Event Management
  • Alert Management
  • ServiceNow ACC
  • Discovery & Service Mapping
  • CMDB
  • MID Server Administration
  • JavaScript & Flow Designer
  • ITIL Processes

 

Monitoring Tool Integrations hands on experience like

  • ThousandEyes
  • Grafana
  • ELK Stack
  • Splunk
  • Dynatrace
  • AppDynamics
  • SevOne

Key Responsibilities

Monitoring Tool Integrations hands on experience like

  • ThousandEyes
  • Grafana
  • ELK Stack
  • Splunk
  • Dynatrace
  • AppDynamics
  • SevOne

Preferred Skills

  • CSA/CIS-ITOM Certification

Skill Requirements

Monitoring Tool Integrations hands on experience like

  • ThousandEyes
  • Grafana
  • ELK Stack
  • Splunk
  • Dynatrace
  • AppDynamics
  • SevOne

Preferred Skills

  • CSA/CIS-ITOM Certification

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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