Administrator (Support & Operations)

Job Summary

This position assists customers / Client Life Cycle support around the Microsoft Intune & Endpoint Management. Intune administrator is responsible for the design, implementation, management, and support of the organization’s Microsoft Intune environment. This role involves working closely with Workplace Engineering team and stack holders to ensure the successful deployment and maintenance of Intune policies, configurations, and applications.

MS Intune administrator L3 is expected to posses advanced knowledge & experience in Intune administration, security best practices, and Windows & Mobility management.

• Intune Platform management including design, implementation, and manage Microsoft Intune Configurations, policies, and profiles to support Windows & Mobile device management.
• Ensure proper setup and management of device enrollment, compliance policies, conditional access, and data protection.
• Deploy and manage applications to end-user’s devices using Intune, ensuring seamless and efficient software distribution.
• Troubleshoot applications deployment issues and optimize application delivery processes.
• Configure and deploy Windows Autopilot profiles and support troubleshooting provisioning issue.
• Configure and support Windows Updates, Feature updates rings & ensure compliance on all Windows devices.
• Configure and troubleshoot mobile device management features, including device enrolment, application deployment, and policy enforcement.
• Collaborate with cross-functional teams to understand business requirements and translate them into effective MDM Policies & Profiles.
• Manage and support all Device Configuration which includes Wi-Fi, VPN, Certificate Based Authentication, LDAP Configuration including AD, APNS Generation and Configuration, CA configuration in Microsoft Intune Admin console.

Capability to Lead Technical team and support Intune services

Key Responsibilities

Core competencies, knowledge, and experience:

• Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments.
• Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments is must.
• Knowledge on Apple Business Manager & Google play Enterprise portal is must.
• Expertise in PowerShell scripting
• In-depth knowledge to create and configure MDM polices.
• Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices.
• Knowledge on MS-Graph and Power-BI will be an added advantage.
• Hands-On experience in handling Autopilot support for Windows 10 provisioning
• Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting.
• Strong customer service skills.
• Strong written and verbal communication skills.
• Must be detail oriented and self-motivating.

Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.

Skill Requirements

Business & Behavioural Skills

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
• Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
• To work through issues analytically to a successful conclusion
• Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Initiative-taking. Ability to learn modern technologies.
• Strong technical aptitude and ability to research and solve complex issues independently.
• Ability to work individually as well as a part of a team.

Build and nurture positive working relationship with customers with the intention to exceed their expectations.

Other Requirements