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Administrator - SAP BASIS

Date Posted: Oct 22, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

An SAP Basis Consultant manages the technical aspects of SAP systems, ensuring they function smoothly and optimally. This includes tasks like system installation, configuration, monitoring, user administration, and troubleshooting. They also handle system upgrades, patches, performance tuning, and security management.

Key Responsibilities

1. Provide Technical Support For Sap Basis And Hana By Resolving Tickets Independently, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Root Cause Analysis For Escalated Issues In Sap Systems, Applying Problem-Solving Skills To Identify And Implement Effective Solutions.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Capabilities.
4. Manage Ticket Resolution Within Agreed Slas, Optimizing Processes To Ensure Efficiency And Effectiveness In Handling Support Requests.
5. Foster Positive Customer Experiences By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, Thus Contributing To Overall Customer Satisfaction (Csat).

Skill Requirements

1. Proficiency In Sap Basis And Sap Hana, Demonstrating Solid Knowledge Of System Administration And Support Processes.
2. Strong Problem-Solving Skills With The Ability To Perform Root Cause Analysis For Complex Issues.
3. Familiarity With Ticketing Systems And Service Level Agreements (Sla) Management.
4. Excellent Communication Skills To Effectively Convey Technical Information To Team Members And Customers.

Other Requirements

1. Sap Certified Technology Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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