Find your next job. Start today.

Direct from employer

Administrator - Process Management, ServiceNow

Date Posted: Oct 12, 2026
Apply on company website

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Manage And Optimize It Service Processes By Applying Itil Frameworks And Utilizing Tools Such As Bmc Remedy, Ca Service Desk, And Snow To Ensure Efficient Ticket Resolution And Adherence To Quality Standards.
2. Provide On-Call Support For Escalated Incidents, Conducting Thorough Root Cause Analysis To Identify And Resolve Underlying Issues, Contributing To Continuous Service Improvement.
3. Develop And Maintain A Knowledge Base By Documenting Solutions And Best Practices, Facilitating Knowledge Sharing And Training Sessions For New Team Members And Analysts.
4. Resolve Tickets Independently Within The Agreed Sla, Ensuring Prompt Responses And Effective Solutions To Meet Service Delivery Expectations.
5. Enhance Customer Experience By Achieving First Call Resolution And Minimizing Case Reopens, Thereby Driving Positive Customer Feedback And Improving Csat Scores.

Skill Requirements

1. Proficient In Itil Practices And Process Management.
2. Strong Knowledge Of Ticketing Systems Such As Bmc Remedy, Ca Service Desk, And Snow.
3. Excellent Analytical Skills For Effective Root Cause Analysis.
4. Good Communication And Interpersonal Skills For Customer Interaction And Team Collaboration.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs