Find your next job. Start today.

Direct from employer

Administrator - Process Consulting, ServiceNow

Date Posted: Oct 12, 2026
Apply on company website

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Provide Technical Support And Solutions By Utilizing Process Consulting And Itil Practices To Independently Resolve Tickets, Ensuring Adherence To Agreed Slas For Ticket Volume And Resolution Time.
2. Conduct Root Cause Analysis On Escalated Issues, Leveraging Bmc Remedy And Ca Service Desk Tools To Identify And Implement Corrective Actions For Improved Service Delivery.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices In Ticket Resolution.
4. Monitor And Evaluate Service Performance Metrics To Ensure High Customer Satisfaction (Csat) Through First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
5. Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Providing On-Call Support During Escalations.

Skill Requirements

1. Proficient In Process Consulting And Itil Methodologies.
2. Familiarity With Itsm Tools Such As Snow, Bmc Remedy, And Ca Service Desk.
3. Solid Knowledge Of Incident Management And Ticketing Processes.
4. Strong Analytical Skills For Root Cause Analysis And Problem-Solving.
5. Good Communication Skills For Effective Customer Interaction And Team Collaboration.

Other Requirements

1. Itil Foundation Certification Is Recommended But Not Mandatory

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs