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Administrator - Problem Management, ServiceNow

Date Posted: Oct 11, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 25, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Utilize Itil Frameworks And Problem Management Methodologies To Independently Resolve Tickets, Ensuring Adherence To Agreed Service Level Agreements (Slas) For Ticket Volume And Resolution Time.
2. Provide On-Call Support For Escalated Incidents, Conducting Thorough Root Cause Analyses To Identify Issues And Implement Effective Solutions.
3. Contribute To Value-Adding Activities Including Updating And Managing The Knowledge Base, Delivering Training Sessions For New Employees, And Coaching Analysts To Enhance Team Performance.
4. Monitor And Ensure Positive Customer Experiences By Aiming For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.
5. Adhere To Quality Standards, Regulatory Requirements, And Company Policies In All Operational Processes.

Skill Requirements

1. Strong Understanding Of Itil Principles And Problem Management Practices.
2. Proficiency In Using Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti For Incident Management.
3. Excellent Analytical And Troubleshooting Skills To Conduct Root Cause Analysis.
4. Ability To Manage And Prioritize Multiple Tasks While Maintaining High-Quality Standards.

Other Requirements

1. Itil Foundation Certification Is Required.
2. Additional Itil Certifications (E.G., Itil Practitioner, Itil Intermediate) Are Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
1,668 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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